Katie Herzog

Led design for a time-sensitive overhaul of Square's dispute experience, navigating compliance-heavy subject matter, and aligning Risk Operations and Strategic Account Management stakeholders.

Owned end-to-end design for a range of high-impact support projects including a major strategy refresh and served as design DRI for Square's live and AI support chat interfaces.

Took Square's Customer Data Platform from zero-to-one as sole designer. Developed the foundational IA for the platform, established core interaction patterns, and executed on data-heavy workflows to support a wide range of users.

Produced multi-system construction documentation for residential and commercial projects, coordinating across structural and MEP disciplines.

Collaborated with senior staff to develop concepts for 500-acre master plan, produced client presentations, and facilitated stakeholder workshops. Conducted archival research for Denise Scott Brown.